Call 01892 506924

Independent Social Work Services UK
Independent Social 
            Workers London

Stage 2 Complaint Investigations – Investigating Officer

What is an Investigating Officer?

An Avocet Investigating Officer is a qualified Social Worker with knowledge of and/or experience in the field relevant to the complaint. An Avocet Investigating Officer has overall responsibility for investigating the complaint at Stage 2 and has no responsibility for or prior involvement with the service being complained about.

When is an Investigating Officer necessary?

When a Local Authority has been unable to resolve a complaint at Stage 1 the complainant has the right to request their complaint is considered at Stage 2.

What is the process?

Once the Avocet Investigating Officer has been appointed by the Local Authority they will make contact with the Independent Person and arrange to visit the complainant to ascertain the exact complaint that needs to be investigated and determine the complainant’s desired outcomes.

Once the complaint has been finalised the Investigating Officer will start to investigate by arranging to view Local Authority case files/records and identifying the relevant people to interview to gather information and evidence. The Avocet Investigating Officer carries out a fair, thorough and transparent investigation and with the Independent Person working alongside throughout. The Investigating Officer provides written accounts of all interviews which have to be agreed and signed by the interviewees.

When all the evidence has been gathered and analysed the Avocet Investigating Officer writes a detailed report outlining the investigation and its findings, the Investigating Officer makes clear and logical recommendations about whether or not the complaint is upheld and how to put things right and considers the complainants desired outcomes.


An Avocet Investigating Officer will aim to complete the investigation and provide a comprehensive report with clear recommendations within the required 25 days with the option of extending to a maximum of 65 working days.

We are often looking to expand our country-wide network of Independent Social Workers and as you ... read more
BLOG view all
Work pressures affect Social Workers’ ability to protect Children
A survey by the British Association of Social Workers last week revealed that a staggering amount of Front Line Social Workers feel that they have been unable to protect children in their care due to the pressure of work.... read more
Is the government to blame for Child Protection Chief Executive’s resignation?
Jim Gamble resigned as Chief Executive of the Child Exploitation and Online Protection Centre (CEOP) on Monday, leading to widespread criticism of the government’s actions involving the agency.... read more
Looked after children statistics released by the Department for Education
30th September saw a Statistical First Release (SFR) of information regarding the numbers of looked after children in the UK. It also looked into the reason a child is looked after, their legal status and the type of placement they are currently in. The information also takes into account the numbers of children no longer looked after, and the number who started to be looked after during the year ending 31 March 2010.... read more
BBC appeal lifts restriction on naming Local Authority
A court appeal by the BBC has lifted restrictions on naming a local authority after a recent court case.... read more
57 weeks for a Family Court decision
It seems ironic that the recent comments about Independent Social Workers by Ms Marion Davis are followed by research highlighting the length of time it takes for Family Court proceedings. The research by Barnardos shows that an average of 57 weeks pass before a decision is made.... read more
Are Independent Social Workers just an ‘expensive part of the landscape’?
It is a little over a month since Ms Marion Davis, president of the Association of Directors of Children’s Services released a statement regarding the use of Independent Social Workers during court proceedings.... read more
Join Our Directory...