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Independent Social Work Services UK
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Stage 2 Complaint Investigations – Independent Person

What is an Independent Person?

An Avocet Independent Person is the person appointed by a Local Authority to oversee the process as the Investigating Officer carries out the Stage 2 complaint investigation.

Why is an Independent Person necessary?

It is the role of the Avocet Independent Person to work alongside the Investigating Officer to provide an independent and objective view to the investigation.

What is the process?

The Avocet Independent Person will be appointed by a Local Authority and will then establish contact with the Investigating Officer.

The Independent Person will accompany the Investigating Officer when they meet with the complainant to verify the exact nature of the complaint to be investigated at Stage 2.

The Independent Person will view the Local Authority case files/records with the Investigating Officer and will be present when the relevant people are interviewed and will have sight of all the agreed interview notes produced by the Investigating Officer. The Independent Person will ensure that the investigation process is child focused, clear and thorough.

The Independent Person will provide a concise report about the investigation, commenting on the Investigating Officer’s report and its findings.


The Avocet Independent Person will provide an accurate and balanced report within the required 25 days or the maximum 65 days.

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