Consultancy and Investigation
Avocet Independent Social Work Investigation Services
It is a requirement of the Children Act 1989 section 26 (3) (amended by the Adoption and Children Act 2002) that Local Authorities put in place systems for handling complaints about the services they provide to any child who is being looked after by the Local Authority or a child in need.
Once a complaint is made it can progress through three stages if the person making the complaint remains unsatisfied:
Stage 1 – Complaint is dealt with by the Local Authority department relevant to the complaint.
Stage 2 – Complaint is dealt with by the Local Authority Complaints Department which makes arrangements for an impartial investigation of the complaint.
Stage 3 – A panel conducts a formal review of the findings of the Stage 2 complaint investigation.
Avocet Independent Social Workers become involved at Stage 2 and 3 of the process, providing the role of:
- Investigating Officer (IO)
- Independent Person (IP)
- Independent Panel Member
Court must be informed “immediately” in the event of any non-compliance. In Re W (Children) EWFC 22, the President has reminded practitioners that parties in cases in the Family Court are not permitted to amend a timetable fixed by the court without the prior approval of the court. In that case, in breach of a case […]... read more
Cartoon by Fran as published in Community Care e-bulletin this week.... read more
Current child neglect laws have been criticised for focusing on the physical effects of abuse only. Ofsted finds child-neglect failings One in 10 UK children ‘neglected’ Bid to change child neglect laws The government is “seriously” considering introducing a new offence of emotional cruelty to children, the BBC understands. The proposed change to neglect laws […]... read more