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Independent Social Work Services UK
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Consultancy and Investigation

Avocet Independent Social Work Investigation Services

Complaint Investigations

It is a requirement of the Children Act 1989 section 26 (3) (amended by the Adoption and Children Act 2002) that Local Authorities put in place systems for handling complaints about the services they provide to any child who is being looked after by the Local Authority or a child in need.

Once a complaint is made it can progress through three stages if the person making the complaint remains unsatisfied:

Stage 1 – Complaint is dealt with by the Local Authority department relevant to the complaint.

Stage 2 – Complaint is dealt with by the Local Authority Complaints Department which makes arrangements for an impartial investigation of the complaint.

Stage 3 – A panel conducts a formal review of the findings of the Stage 2 complaint investigation.

Avocet Independent Social Workers become involved at Stage 2 and 3 of the process, providing the role of:

  • Investigating Officer (IO)
  • Independent Person (IP)
  • Independent Panel Member
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